Technology Support Center 

• Tickets submitted: 59,307 

• Avg. time to first response: 25 minutes 

• Time to resolution: 3.22 hr 

• Devices loaned: 1700 

• kb.uconn.edu page views: 2,275,328 

Teaching and Learning 

• Classrooms supported: 353 generally scheduled classrooms; secondary support for over 200 more spaces with technology owned by CLAS, Eng, and other groups 

• HuskyCT course requests: 2970 tickets 

Research IT 

HPC System Specs: 

• 29,500 CPU cores 

• 120 GPU Accelerators 

• 140 TB Total Physical RAM 

• 6 PB Networked Storage 

• 1,500 users, including over 250 faculty researchers across all disciplines 

Central Services 

Managed Servers 

• VM servers managed:1177  

• Jira VM requests completed: 294  

Aurora 

• Sites supported: 1515 accounts  

• Sites launched: 81 go live tickets 

• Accounts created: 170  

Devices in Management Programs: 

• Windows (Intune): Approximately 10,412 

• Mac (JAMF): 2311 macOS devices; 2199 iOS (iPad, iPhone etc.) devices 

 Wireless (Wi-Fi) 

• Access Points: Approximately 12,725  

• Number of unique devices connected concurrently: Approximately 45,000 (peak) 

• Percent of Usable Indoor Space with Wi-Fi: 99%  

Enterprise Applications

• The Facility Services and University Planning team resolved 786 support requests for Facilities Operations, Space Management, Construction Planning, Parking, University/Student Mail, Central Receiving, Fleet Maintenance/Fueling, and Document Production.  

• The Enterprise Financials team resolved 1,485 support requests for Accounting (including department Fiscal Officers), Accounts Payable, Accounts Receivable, Purchasing/Contracting, Research Finance, and Travel.

• The Applications and Technology Solutions team resolved over 400 support requests and enabled use of key institutional applications, including the Everbridge Alert System, KnowledgeLake, Kuali Build, and Slate Student Success.